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Listed below is some important information to help Tenants with their property.

It is the tenant’s responsibility to arrange services (normally telephone, gas, electricity and water).  You are advised to apply for connection to the respective suppliers at least THREE working days before moving in.  Applications for electricity and gas supply need to be made directly to the preferred supplier.  You are required to inform the landlord or agent of the respective suppliers as soon as possible.  In Moving in Information

exceptional circumstances (E.g.; tenant arriving from overseas) where this is not possible, we are able to arrange for services to be provided on a temporary basis.  You should also contact British Telecom (or any other telecoms operator if applicable) for connection of your telephone service.  Eden Property Lettings & Management cannot accept responsibility for any costs incurred with connection of supplies.

You should check carefully the condition of the property and its contents when you move in with respect to the inventory.   The inventory is an important record which is used to assess any damage or dilapidations during the tenancy – which may lead to deductions from the deposit being made at the end of the tenancy.  If you find anything that is not in good order, then we ask you to report it to us within THREE days of moving-in so that the problem can be put right or marked on the inventory.   The property is let as seen at the time of viewing; and requests for extra furniture, appliances or redecoration will not normally be considered after the tenancy has been entered into.  The property should be in clean condition, free from dust and damage, windows clean etc.

As tenant(s), you will be responsible for the safe-keeping of the property and its contents and unless otherwise advised, you will be responsible for insuring the contents of the property and the safekeeping of your own valuables and effects

Tenants are requested to bring any disrepair, damage or defect in the premises to the attention of Eden Property Lettings & Management as soon as possible.  In the event of (EMERGENCY) repairs, please call  077 300 18474

The landlord has a legal responsibility to maintain the fabric and services of the building (water supply, drains etc.)

“Data Protection”
In processing your tenancy application, we shall be required to process and store personal information on your behalf, and liaise with credit referencing agencies and your landlord.  We shall make every effort to keep such information safe and secure.  Once you have moved into the property, it may occasionally be necessary to share contact information with trusted contractors (for example to arrange access for maintenance work), utility companies and other related parties.  We will ask for your consent to this prior to providing your details. We do not divulge or pass on your details to any third party organisations for marketing purposes.

Where there are rent arrears or other charges remaining at the end of the tenancy, we reserve the right to pass on your details to a tracing agent or debt collection company to help recover the money owed.  Leaving unpaid rent and other bills at the end of your tenancy may affect your credit rating, and your ability to obtain a new tenancy, or other credit facilities.

“Method of Payment”
24 hours prior to the date of occupation the balance (one month’s rent and full deposit) is to be paid either by Bank Transfer. We will appoint a lead tenant and advise to arrange for a standing order facility to be set up for the total amount of rental on that property pcm.  It is important that you provide us with your bank details on or before the occupation date.  Eden Property Lettings & Management regret that we do not accept personal cheques in payment for rent.  Delayed rent payment causes us considerable extra administration and delays in our payments to the landlord which may result in a fee being charged to you.

Tenancy Deposit”
A tenancy deposit is held against dilapidations to the property or its contents, loss of rent or other unexpected costs.  This deposit is protected by:

Deposit Protection Service…… (DPS).  Details of the scheme and the dispute resolution provisions will be issued within 30 days of receipt of the deposit.

The tenancy deposit is equivalent to One month’s rent and is returnable after the expiration of the tenancy this will be paid back to you by bank transfer from the DPS and not us the Agent. This is subject to a final inspection and full inventory check.   If any necessary cleaning, repairs or replacements are required following the tenancy, then the deposit would be refunded, less any remedial costs, within the time frame stated by the (DPS) Deposit Protection Service.

Frost Damage”
Frost damage is a risk to all houses during the winter period due to possible pipe bursts and flooding. You are required to take reasonable precautions to prevent frost damage if you are away from the property for anything other than a very short period.  Such precautions might include leaving the heating on (and turned down to a low setting), and opening the loft access hatch to allow warm air to circulate into the attic space.  If you are away for a more extended period, then you should contact Eden Property Lettings & Management or the landlord regarding more permanent arrangements such as turning off the mains water supply or draining down the heating system.  Failure to carry out these precautions could make you liable for any damage caused as you will be in breach of your obligation to occupy the property in a ‘tenant-like’manner.

As tenant(s), you will be responsible for the safe-keeping of the property and its contents and unless otherwise advised, you will be responsible for insuring the contents of the property and the safekeeping of your own valuables and effects.

Tenants are requested to bring any disrepair, damage or defect in the premises to the attention of Eden Property Lettings & Management as soon as possible, by calling 
01229-476413 or via email  

The landlord has a legal responsibility to maintain the fabric and services of the building,

“Smoke Detectors”
You may find that smoke detectors and similar safety devices have been fitted in your property.  Where this is the case, please ensure that you check all such devices on moving into the property and familiarise yourself with their operation (most smoke detectors have a test button to check batteries and the unit are operating correctly) and report any problems to your agent.  Thereafter, you should check the devices at regular intervals and you will be responsible for replacement of any batteries that they may require.

Where the property is alarmed using a security code, the tenant must not change the alarm code without obtaining prior written consent from the landlord or Eden Property Lettings & Management.

Eden Property Lettings & Management need to hold alarm and similar security information for emergency, maintenance and inspection purposes; if any alteration is made to the code, you are requested to inform Eden Property Lettings & Management as soon as possible.

“Television Aerial”
The tenant is responsible for the repair and maintenance of any existing installation of television aerials, satellite dishes or similar installations for use with any television at the property.  You are also reminded that a television licence is required in order to use a television at the property and the tenant would be responsible for this cost.

Where a tv aerial is not already in place then it is the responsibility of a tenant to have one installed at their cost.

“Damp and Condensation” Damp can be a problem in houses where there are many occupants and the property not adequately ventilated.  You should ensure that any extractor fans are left connected and are properly used.  It is also important to open windows as necessary to encourage an adequate flow of fresh air through the property after bathing or showering in order to allow damp air a chance to escape.  The hanging of washing and wet clothes on rediators is not permitted as this will also create large amounts of damp air and again, it will be important to provide adequate ventilation in such circumstances.

The presence of mould or dark spots or stains on ceilings, especially in bathrooms and other wet areas, is a common sign of inadequate ventilation, and it is important to prevent further spread at an early stage before severe and irreversible staining takes place.   Mould and similar stains should be removed by wiping the affected areas with a fungicide or mild bleach in accordance with the manufacturer’s instructions, but do test on a small area first. If the problem persists, then you should inform us.

Fortunately, with modern building and repair standards, we expect few tenants to be troubled by household pets during their tenancy.  An infestation of any kind, be it ants, fungal attack, bedbugs, fleas or wasps makes a property unpleasant to live in and should be eradicated as soon as possible.  Regular cleaning and vacuuming will help to prevent any such infestation taking hold, and you are expected to take care of the property in this way and keep a watchful eye for unwelcome visitors as part of your tenancy obligations.  During the tenancy, the tenant is responsible for keeping the property free of any pests, and also for any damage that might occur as a result.  You should inform the agent if you discover any pest infestation at the property.

Gas Safety regulations apply to both landlords and tenants in rented property.  In order to comply with the regulations, it is necessary:

  • That brown or sooty build-up on any gas appliance, or gas escape should be reported immediately to your letting agent AND your gas supplier. The number of the gas emergency service is 0800 111 999.
  • That ventilators installed in the premises for the correct operation of the gas appliance should not be blocked.
  • That safety checks be carried out every 12 months on any gas appliance in the property by a Gas Safe Register approved engineer. The tenant is required to allow entry with reasonable notice for this purpose. A copy of the gas safety record will be made available to tenants. A charge may be made for missed appointments

For safety reasons, tenants are requested to visually inspect all electrical appliances on a regular basis.  In use, cables and flexes can become frayed and casings broken.  You should contact Eden Property Lettings & Management as soon as possible should any defect be discovered or repair become necessary.  Where electrical appliances are used outdoors (e.g. electrical lawnmowers etc.) they should only be used when connected to an RCD (Residual Current Device) protected mains supply.  RCD units are available from most hardware stores and should be checked before use.

The tenant is responsible for keeping all electric lights in good working order and in particular to replace all fuses, bulbs, or fluorescent tubes, as and when necessary.  Any replaceable or disposable filters, vacuum bags, or other consumable items in appliances and fittings should be replaced as reasonably required and at the end of the tenancy.

Eden Property Lettings & Management will carry out inspections every 12 weeks unless stated differently by the Landlord.  You will of course be informed (normally 1 week in advance) prior to these inspections.  An administration charge may be made for any missed inspection or maintenance appointments.

At the end of the Tenancy, the Tenant will be required to attend a check-out process which will be arranged by the Landlord or his Agent.  The check-out process will comprise a full inspection of the Property and Contents and any items missing, damaged or otherwise in a different state to their condition at the start of the tenancy will be recorded.

If the Tenant or a chosen representative cannot attend the check-out without reasonable excuse, then the Tenant may prejudice his opportunity to dispute or explain any deficiencies or defects discovered at checkout or take any immediate remedial action.

“Termination of your Tenancy”
The tenancy agreement is a legal and binding contract for the set term that you have previously agreed and signed for.  However, if due to unforeseen circumstances, you need to leave the property before the expiration of the tenancy subject to the Landlord’s written agreement, we would be willing under your written instructions to re-advertise the property for re-let.

Should it not be possible to re-let the property immediately, you would be responsible for all rental expenses such as Council Tax, gas, electricity, water and telephone payments until the new tenants have taken up occupation of the property or until the original termination date of the agreement, whichever is sooner.  If you fail to vacate the property on the date requested or agreed, or fail to meet the obligations of the letting agreement, then we reserve the right to make a reasonable charge to cover legal fees, losses and other costs to the landlord, agent or other parties.